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Reports To: Production Manager
Overview
This position oversees the service and warranty division, a two—to three-man team. It ensures our internal and external clients’ customer satisfaction, quality control, and efficiency. This role combines the responsibility of small projects identified as small projects, between 1k and 50k in revenue, and warranty with most past clients.
Responsibilities:
Technical Expectations
Communication Expectations
Excellent Verbal & Written communication with Internal & External clients. Encourage effective meetings and operate as a professional.
Leadership and Team Management
Provide leadership and guidance to the service and warranty team, fostering a collaborative and high-performance work environment.
Customer Service Focus
Ensure exceptional customer service by promptly addressing client concerns and maintaining high customer satisfaction.
Continuous Improvement
Identify opportunities for process improvements and implement changes to enhance efficiency and effectiveness in service and warranty operations.
Training and Development
Conduct training sessions for team members to ensure they are knowledgeable about warranty policies and procedures.
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