From Idea to Completion: The Neal’s Process
Gather your ideas.
Long before you reach out to Neal’s, you’ve already begun the remodeling process. You’ve probably got some ideas about your space, or at the very least, an idea about why you are looking for a change. To help your remodeling team down the road, it’s a good idea to gather those ideas (which could include notes, images, or articles) together to reference as you move forward. There are several ways you can collect your ideas, including digital and offline methods.
Talk to us about your ideas.
Whether you have many ideas for your new space, or you aren’t sure where to start, a great way to begin the process is to contact Neal’s to review the project you have in mind and schedule an initial complimentary in-home consultation. It is important to us that you understand how our design-build remodeling process works, and what you can expect when you decide to make changes to your home. Neal’s also offers many resources, including galleries, guides, and our blog, to help and inspire you.
Share your space and needs with us.
Your consultation with a Neal’s Project Consultant will introduce you to our company and answer your initial questions. We’ll also take a look at your space. As we listen to you communicate your goals for your project, we will be able to evaluate realistic budget expectations, time-frames, and solutions for the space. The Project Consultant will then determine the appropriate design fee based on the scope of work you’re considering. This deposit will be applied to the cost of your project.
Meet your designer.
Neal’s will schedule a programming meeting at your home. You will be introduced to your Designer and your space will be measured and photographed. Then the design discussions will begin, fueled by your wants and needs. In the 2 or 3 weeks that follow that meeting, you’ll narrow down the design options and ideas with your designer. When you’ve made some plan decisions, your Project Consultant will address whether our preliminary estimate still covers the direction the project has taken and will begin work on a written scope of work and more detailed estimate.
Make it official.
The design process culminates in a presentation of revised designs and a review of the project. Your designer will share detailed plan notes as well as any digital or hand-drawn perspectives or elevations that may be needed to help you visualize their solutions and what is being estimated. At the end of your design presentation, your Project Consultant will review with you a detailed scope of work and contract summary.
It’s all in the details.
After approval of the project agreement, your Designer will get to know you, your lifestyle, and your style preferences through the process of narrowing down the finished look of your space. This is a crucial step in the success of your project, and our goal is to make this as simple and stress-free as possible. Before your project moves into the construction phase, your selections will be finalized and the budget reconciled with your final choices. The length of this process is determined by many factors, including the number of selections required and the speed of your individual decision-making process. Your remodeling team will be ordering materials and setting the stage for work to begin on your project.
Mark your calendar.
At a pre-construction meeting at your home, your remodeling team will work out the logistics of working in your home as respectfully as possible. With over 40 years working in homes, we’ve learned the right questions to ask and will work to alleviate any remaining concerns you have about the construction phase. We will also provide you with the project schedule, which is shared with all the people involved in your project. This tool allows us to make the transformation of your space as smooth as possible and ensures that we adhere to the agreed timetable. Your project start date will be determined by our Production Department.
Put your trust in us.
Your Field Supervisor and our team of carpenters and trade contractors complete your project according to the written job schedule. Neal’s trade partnerships are formed according to our Core Values, and we take care in who we bring in to assist with your project. During construction, your Field Supervisor is your day-to-day contact person, but your Designer and Project Consultant remain on hand throughout construction to ensure the project stays on track and that any issues are handled in a timely and effective manner. Your construction team will take the utmost care of your home, including cleaning the work area at the end of each day, and doing a final professional clean when the job is complete.
Enjoy your new space.
As a client of Neal’s, you are a part of our family, and long after your project is over, we are here for you. All work completed by Neal’s is covered under our 2-year warranty. If anything in your home is ever not working properly. please give us a call, even if it’s not an issue related to the areas of your home we remodeled. We are happy to assist you with keeping your home a place you love.
We stand behind our work.
We encourage you to share your experience with us every step of the way, good or bad. Your satisfaction with the work we do and the service you receive from us is our priority. You may be asked to fill out a satisfaction survey, share your experiences in writing, or review us online. You are also our best advocate to your family and friends. Neal’s continually strives for excellence, and we welcome your feedback in order to keep improving our services and client relationships. As a token of our appreciation, we reward our repeat and referring clients with a Jeff Ruby’s gift certificate for two!